Customer Service Associate II

Allstate

Customer Care Associate responsible for high volume inbound calls related to property insurance. Ensures detailed customer service and handles issue resolution for insurance queries.

Posted 6/10/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Answer high volume inbound calls and provide effective quality customer service regarding property insurance.
Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
De-escalate calls and process complaints and handle disbursement of premiums.

Requirements

What you’ll need

High School Diploma or GED (Preferred)
0-2 years experience (Preferred)

Benefits

Comp & perks

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationde-escalationcomplaint handling

Certifications

High School DiplomaGED