Infrastructure Solution Engineer

Allstate

Infrastructure Solutions Engineer for NOC Operations at Allstate, providing skilled monitoring and support for infrastructure incidents across enterprise systems.

Posted 5/28/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $75,100 - $126,325 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAzureCloudITSMJenkinsLinuxPythonServiceNow

About the role

Key responsibilities & impact

Act as a technical escalation point for incidents across Linux (Red Hat), backup (Rubrik), and storage platforms, supporting and guiding junior analysts.
Provide reliable incident response support during critical outages, coordinating with team members and escalating to senior analysts or engineering when appropriate.
Mentor and support Service Analyst I team members, offering technical guidance and promoting knowledge development.
Proactively monitor and respond to alerts across multiple technology stacks, maintaining strong Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) metrics.
Apply “Zero Wait” principles in incident response, taking immediate action on Emergency Command Center (ECC) calls without waiting to be prompted.
Collaborate with engineering teams to implement and test system changes, providing operational perspective and supporting readiness validation.

Requirements

What you’ll need

5+ years of experience in technical operations, IT support, or system administration
Solid working knowledge of enterprise systems Linux (RedHat), Backup (Rubrik), Cloud, and Windows, Nutanix.
Strong understanding of incident management processes, event management frameworks, and service delivery fundamentals
Strong troubleshooting and analytical skills with the ability to work through complex and unfamiliar technical issues
Effective communication abilities, particularly during high-pressure situations and when coordinating across teams
Experience with ServiceNow reporting or similar ITSM/event management platforms
Working understanding of automation concepts and tools (GitHub, Ansible, Jenkins)
Scripting skills (Bash, Python, PowerShell) with the ability to contribute to automation solutions
Proficiency with monitoring tools (Datadog, Azure Data Explorer (ADX)) including dashboard usage and alert interpretation.

Benefits

Comp & perks

comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
monthly connectivity reimbursement to help offset internet costs
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LinuxRed HatBackupRubrikCloudWindowsNutanixScriptingBashPython

Soft Skills

mentoringcommunicationtroubleshootinganalytical skillsincident managementevent managementservice deliverycollaborationproactive monitoringhigh-pressure coordination