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Product Manager, Technical – Amazon Connect Platform
AllstateProduct Manager contributing to the Amazon Connect platform strategy and managing the full lifecycle of capabilities. Joining Allstate to enhance customer experience and operational alignment in contact centers.
Posted 5/28/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $170,500 per yearWebsite
About the role
Key responsibilities & impact- Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform.
- Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities.
- Provide recommendations to leadership to guide platform investment and prioritization decisions.
- Enable business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria.
- Serve as a knowledgeable point of contact for Amazon Connect platform capabilities and provide functional guidance.
Requirements
What you’ll need- 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies.
- Required experience with Amazon Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions.
- Experience working with contact center operations, IT, analytics, Workforce Management, and Quality teams.
- Experience with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus.
- Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting.
- Familiarity with Amazon Connect capabilities related to administration, quality evaluations, reporting, workforce management integration, and outbound dialing.
Benefits
Comp & perks- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs.
- Opportunity to work from home with a dedicated workspace free from distractions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementBusiness AnalysisAmazon ConnectCCaaS platformsGenesysNICE CXoneFive9AvayaWorkforce ManagementQuality Management
Soft Skills
collaborationrecommendationfunctional guidance