Customer Service Specialist

Allstate

Customer Service Specialist at Allstate responding to customer inquiries via multiple channels. Training department employees and resolving customer complaints effectively.

Posted 5/6/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $21 - $34 per hourWebsite

About the role

Key responsibilities & impact

Respond to basic and complex telephone/email/chat/fax inquiries from internal and external customers.
Act as an intermediary between the customer and the insurance company.
Resolve customer complaints and concerns by applying expertise and knowledge.
Provide continuous training and support to employees in the department.

Requirements

What you’ll need

High School Diploma or GED (Preferred)
8-10 months Quality Assurance experience (Preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationproblem solvinginterpersonal skillstrainingsupportcomplaint resolutionexpertiseknowledge application

Certifications

High School DiplomaGED