Complex Field Adjuster – Coordinated Contents

Allstate

Complex Field Adjuster at Allstate managing virtual claims from home. Leading coverage investigations and collaborating with vendors for damage assessments in property insurance.

Posted 5/6/2026full-timeAlabama, Kentucky, Mississippi, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $68,500 - $117,700 per yearWebsite

About the role

Key responsibilities & impact

Spend your day handling claims virtually from home.
Handle escalated claims files that have complex contents or additional living expense damages.
Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Coordinate with structure adjusters to ensure holistic handling of the claim file.
Use data and analytics to tell a story and influence decision making.

Requirements

What you’ll need

3+ years of previous experience handling property insurance claims preferred.
Have prior experience using estimating software like Xactimate for complex contents estimating.
Value providing an effortless customer service experience.
Enjoy the ability to work independently starting your day from home.
Organized and able to multi-task in a fast-paced environment.
Known for clear and professional communication – both written and verbal.
Required to have a valid driver’s license.
Residency within EITHER Tennessee, Mississippi, Alabama or Kentucky is mandatory for this role.

Benefits

Comp & perks

Health insurance
401K/pension
Time off
Comprehensive training opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

property insurance claims handlingcoverage investigationclaims negotiationdata analysiscontents damage estimating

Soft Skills

empathetic communicationcustomer serviceorganizational skillsmulti-taskingprofessional communication

Certifications

valid driver's license