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Allstate

Customer Service Team Lead

Allstate

Customer Service Team Lead role managing frontline specialists at Allstate. Overseeing operational workflows, coaching staff, and ensuring customer satisfaction.

Posted 4/30/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact
  • Managing the operational workflow
  • Coaching and developing frontline specialists
  • Promoting exceptional customer satisfaction
  • Managing front-line employees
  • Conducting performance reviews and evaluating employee potential
  • Anticipates workflow levels and adjusts resources

Requirements

What you’ll need
  • 4 year Bachelor's Degree (Preferred)
  • 3 or more years of experience (Preferred)
  • Call Center Management
  • Coaching
  • Customer Experience Management
  • Performance Management (PM)
  • Relationship Building

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Call Center ManagementPerformance Management
Soft Skills
CoachingCustomer Experience ManagementRelationship Building