Business Architect – Customer Relationship Management, Customer Communications

Allstate

Business Architect shaping customer communication strategies for Allstate. Focused on engagement, clarity, and operational outcomes within a fully remote role.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $170,500 per yearWebsite

About the role

Key responsibilities & impact

Partner with business teams to define communication strategies that support both customer engagement and operational outcomes.
Own discovery for communication needs, clarifying intent, audience, timing, channel, and desired customer action.
Provide strategic oversight for triggered and event-based communications to ensure clarity, timeliness, and customer-centered design.
Align transactional communications with marketing touchpoints to create a cohesive customer experience.
Drive coordination across teams to reduce customer contact fatigue, message conflicts, and unintended confusion.
Enable modern content production practices that support scale while maintaining quality and clarity.

Requirements

What you’ll need

Significant experience in CRM communications, customer communications strategy, lifecycle marketing, or Customer Experience communications.
Experience leading complex, cross-functional initiatives spanning marketing and operational communications.
Strong ability to translate business strategy into execution-ready requirements in partnership with technology teams.
Demonstrated experience with communications governance and stakeholder alignment.
Strong analytical skills with the ability to connect insights to action.
Exceptional written and verbal communication skills with strong editorial judgment.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM communicationscustomer communications strategylifecycle marketingCustomer Experience communicationscommunications governancestakeholder alignmentanalytical skillseditorial judgment

Soft Skills

communication strategiescross-functional leadershipbusiness strategy translationinsight connection to actionwritten communicationverbal communication