Allstate

Inside Property Contents Adjuster

Allstate

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $93,250 per year

About the role

  • Handle contents claims virtually.
  • Handle escalated claims files that have complex contents.
  • Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
  • Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
  • Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
  • Negotiate claim settlements with customers in accordance with business unit standard methodologies.
  • Coordinate with structure adjusters to ensure holistic handling of the claim file.
  • Use data and analytics to tell a story and influence decision making.

Requirements

  • 2+ years of experience using estimating software like Xactimate for complex contents estimating.
  • Previous experience handling property insurance claims.
  • Value providing an effortless customer service experience.
  • Ability to work independently starting your day from home.
  • View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
  • Organized and able to multi-task in a fast-paced environment.
  • Known for clear and professional communication – both written and verbal.
  • Residency within the Eastern Time Zone.
Benefits
  • Competitive pay with needed support for continuous development and career advancement.
  • Flexibility in scheduling and a time off policy that helps support your work/life balance.
  • Initial and ongoing training to get you proficient in your new role.
  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
estimating softwareXactimatecoverage investigationcontents damage estimateclaims negotiationdata analytics
Soft Skills
empathetic communicationcustomer serviceindependent workproblem-solvingcreativityorganizational skillsmulti-taskingclear communication