Allstate

Inside Auto Claims Specialist

Allstate

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Manage auto claims from start to finish, ensuring timely and accurate resolution.
  • Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
  • Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
  • Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
  • Negotiate settlements with all involved parties, ensuring fair outcomes.
  • Document all claim activity accurately and promptly in accordance with company policies.
  • Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
  • Coordinate follow-ups to clarify details and confirm next steps for resolution.

Requirements

  • Strong communication and customer service skills.
  • Ability to work independently and manage multiple claims simultaneously.
  • Critical thinking and problem-solving abilities.
  • Familiarity with insurance claims processes and regulations (preferred but not required).
  • Comfort using digital tools and platforms to manage work efficiently.
Benefits
  • Competitive pay with needed support for continuous development and career advancement.
  • Initial and ongoing training to get you proficient in your new role.
  • Be part of a supportive and collaborative team.
  • Make a meaningful impact in customers’ lives.
  • Grow your career with training and development opportunities.
  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims managementnegotiationinvestigationliability assessmentsettlement negotiationdocumentationFirst Notice of Loss (FNOL) processing
Soft skills
communicationcustomer servicecritical thinkingproblem-solvingindependencemultitasking