Allstate

Workforce Management Consultant I

Allstate

full-time

Posted on:

Location Type: Remote

Location: Remote • South Dakota • 🇺🇸 United States

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Salary

💰 $44,000 - $67,227 per year

Job Level

JuniorMid-Level

Tech Stack

AWS

About the role

  • Monitor real-time contact center performance and manage work conditions.
  • Analyze contact center metrics and provide recommendations.
  • Support scheduling training, onboarding, and staffing initiatives.
  • Exhibit strong change agility and provide excellent customer experience.

Requirements

  • 2+ years of experience in call center operations
  • Strong analytical and critical thinking skills
  • Proficiency in scheduling and ACD systems (e.g., Verint, Alvaria, Avaya, AWS)
  • Agile multitasking ability in a fast-paced environment.
  • Excellent customer service and professional judgment in interactions.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
call center operationsanalytical skillscritical thinkingscheduling systemsACD systems
Soft skills
change agilitycustomer experiencemultitaskingcustomer serviceprofessional judgment