Senior Manager, Content & Knowledge
Allstate Northern Ireland
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • United States
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Job Level
About the role
- Lead the team responsible for the knowledge pipeline — from capturing field intelligence through customer-facing publication
- Define the processes, quality standards, and success metrics for a maturing capability at Autodesk
- Own the knowledge capture process design and operation, starting with manual consultant interviews
- Establish lifecycle governance for knowledge assets: capture, validation, publication, versioning, and retirement
- Partner with consulting delivery leadership globally to drive knowledge contribution adoption
- Lead the team that synthesizes across multiple implementation records to identify patterns
- Coordinate with Architecture and Engineering on knowledge data model requirements and ingestion pipeline design
Requirements
- 10+ years of experience in information management, knowledge management, content strategy, consulting delivery, or a related field with progressive responsibility
- 3+ years of experience developing teams
- Experience designing systematic processes for capturing and organizing expert knowledge, institutional IP, or implementation methodologies — including quality governance and content lifecycle management
- Track record of building cross-functional collaboration with technical and non-technical stakeholders
- Strong analytical skills with ability to define and measure success for ambiguous, emerging capabilities
- Bachelor's degree in a relevant field or equivalent professional experience
Benefits
- Flexibility in how we work
- Support for work preferences
- Building a diverse and inclusive culture
- Opportunity to make meaningful work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
information managementknowledge managementcontent strategyconsulting deliveryprocess designquality governancecontent lifecycle managementdata model designanalytical skills
Soft Skills
team leadershipcross-functional collaborationstakeholder engagementpattern identificationcommunication