Licensed Customer Service Agent
Allstate Financial Services, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Mesa • Arizona • United States
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Salary
💰 $43,680 - $65,000 per year
About the role
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist clients in selecting appropriate insurance coverage based on their needs.
- Process policy changes, renewals, and claims efficiently.
- Maintain accurate records of customer interactions and transactions.
- Educate clients about policy features and benefits to enhance their understanding.
- Collaborate with team members to achieve sales and service goals.
- Stay updated on industry trends and product offerings to provide informed recommendations.
- Utilize CRM software to manage customer relationships and track sales leads.
Requirements
- Valid Arizona insurance license (Property & Casualty) required.
- Previous experience in customer service or insurance preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Proficient in using technology and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Positive attitude and a passion for helping others.
- High school diploma or equivalent; college degree is a plus.
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance coveragepolicy changesclaims processingcustomer service
Soft skills
communication skillsinterpersonal skillsorganizational abilitiesdetail-orientedpositive attitude
Certifications
Arizona insurance licenseProperty & Casualty license