Distressed Passenger Agent

Allstar Business Solutions

Distress Passenger Agent handling hotel accommodations and emergency relocations for passengers at Corpay. Working under pressure and collaborating closely to resolve operational challenges during irregular operations.

Posted 7/24/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in hotel sourcing, market research, and rate negotiation while effectively utilizing Connex and PC tools to manage reservations and transactions. Exhibits strong organizational, multitasking, and communication skills to support operational requirements and enhance customer service.

Highest-signal resume keywords

Hotel SourcingMarket ResearchRate NegotiationConnex ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hotel Accommodations BookingEmergency Relocation HandlingTransaction ProcessingData GatheringPayment Processing

Soft Skills

Interpersonal CommunicationOrganizational AbilitiesMultitaskingTeam CollaborationProfessional Behavior

Tools & Technologies

ConnexPC Tools

Industry Keywords

Standard Operations ProceduresOperational RequirementsVendor ManagementContractual Payment TermsCall Center Experience

About the role

Key responsibilities & impact

Book hotel accommodations for Passengers
Handle emergency relocations of Passengers that occur last minute
Work closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers
Communicate with internal departments and management to resolve problems and expedite work
Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors
Effectively utilize all tools and technology to process, track and report transactions
Accurately register in TA Connections System and applications all reservations information, agreements, approvals and background information relevant for future research and troubleshooting
Source for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are Sold Out
In case of only having non-compliant options, ensure AA approves the bookings and record it as evidence in ConneX “notes”
Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA)
Maintain an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the supervisor on shift and/or HR
Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting
Works on special projects and other duties as assigned

Requirements

What you’ll need

Excellent interpersonal, written, and verbal communication skills
Strong organizational and multitasking abilities
Familiarity with hotel sourcing, market research, and rate negotiation
Proficiency with Connex and PC tools
Customer service or call center experience (preferred but not required)
Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations
Ability to work independently and as a contributing team member
Ability to interact with clients and business partners both electronically and via telephone
Possess a general understanding of Connex
Reliable internet connection (must be 100 mbps or higher) and Quiet home-work environment is mandatory

Benefits

Comp & perks

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