Director, Life Sciences Client Engagement – Digital Health Media
Allscripts
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serves as a supportive operational point of contact with the client to ensure an extraordinary experience with Veradigm products and services
- Pre-sales – brand analysis and Veradigm data analysis
- Manage clients – Activate (get them live), Support (give them help), Adopt (get the renewal). Serve as information conductor through the sales, implementation, and maintenance phases of the contract. Liaise with AdOps for campaign management and sales for campaign performance and support.
- Develop subject matter expertise in EHR, Digital Health Media, Programmatic Advertising, Agencies and BipPharma stakeholders.
- Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.; Monitor and share observations regarding client interaction and management
- Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
- Drives client prioritization with escalated issues in support
Requirements
- Bachelor’s degree in business and/or healthcare field
- Minimum 4 years of experience in a healthcare or agency setting
- Project management and organizational skills such as: the ability to manage multiple time sensitive projects simultaneously; strong attention to detail and focus on task completion; internal and external stakeholder management
- Ability to embrace changing organizational needs, shifting priorities, and evolving role responsibilities
- Strong written, oral communication skills to effectively convey messages to cross disciplinary teams
- Demonstrated ability to present to an audience
- Client service orientated with the ability to build relationships with diverse constituents
- Demonstrated ability to self-initiate, advancing work with minimal direction
- Solid knowledge of project management methodologies, tools & techniques, including Microsoft Office, SharePoint, JIRA, Confluence.
Benefits
- Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
- Professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisworkflow optimizationEHRdigital health mediaprogrammatic advertisingclient success measurement
Soft skills
organizational skillsattention to detailstakeholder managementcommunication skillsrelationship buildingself-initiativeadaptability
Certifications
Bachelor’s degree in businessBachelor’s degree in healthcare