Customer Success Assistant, CS
Alloy
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$0 - R$2,000 per month
About the role
- Provide customer support, assisting with day-to-day inquiries and requests.
- Support implementation processes and system adoption.
- Conduct system training sessions with customers.
- Monitor customers’ use of the solution, ensuring a positive experience and retention.
- Record support interactions and communications in the internal system.
- Identify potential customer issues and escalate to the appropriate team when necessary.
Requirements
- High school diploma required (college/university studies in progress is a plus).
- Strong verbal and written communication skills.
- Organized and detail-oriented.
- Quick to learn new tools and systems.
- Proactive and focused on problem-solving and data.
- Previous experience in customer service or support.
- Experience with management systems or software.
Benefits
- Salary advance
- Work-from-home allowance
- Career development plan
- Cultural voucher
- Meal voucher
- Food allowance
- Health assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong verbal communicationstrong written communicationorganizeddetail-orientedproactiveproblem-solvingquick learner
Certifications
high school diploma