Alloy.ai

Director

• Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements.
• Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base.
• Own Alloy’s Gross and Net Retention numbers. We strive for best in class retention and you will be responsible for delivering on our goals and handling the team’s commercial activities with the help of others.
• Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value.
• Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts.
• Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market.
• In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team.

Alloy.ai

Director, Client Solutions

Director, Client Solutions

Director, Client Solutions