ALLOS

Administrative Assistant – Services & Customer Relations

ALLOS

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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About the role

  • Centralized handling of internal and external requests
  • Logging, tracking and managing tickets in the IARA Atende system
  • Screening and routing requests to the responsible departments
  • Monitoring deadlines and service levels
  • Ensuring correct workflow and up-to-date information in tickets
  • Supporting the identification of improvements in service processes

Requirements

  • High school diploma or equivalent
  • Intermediate knowledge of Microsoft Office suite, with emphasis on Excel
  • Experience in support services will be considered a plus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket managementservice process improvementworkflow managementdeadline monitoring
Soft Skills
organizational skillscommunication skillsproblem-solving skills
Certifications
high school diploma