Administrative Assistant, Customer Service – Reserved for Candidates with Disabilities (PWD)

Alloha Fibra

Administrative Assistant supporting customer service managers in a large independent fiber optics company in Brazil. Assisting with daily operations and administrative tasks to improve efficiency.

Posted 7/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities, including proficiency in Microsoft Office, particularly Excel and PowerPoint, while effectively managing schedules, reports, and operational indicators to enhance customer service efficiency.

Highest-signal resume keywords

Administrative SupportMicrosoft Office ProficiencyReport PreparationOperational Indicator MonitoringCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report PreparationData ManagementDocument ControlAdministrative ControlsOperational Monitoring

Soft Skills

Task PrioritizationDeadline ManagementEffective Communication

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointCorporate Systems

Industry Keywords

Customer ServiceAdministrative ProcessesManagement ReportsContinuous ImprovementService Operations

About the role

Key responsibilities & impact

Provide administrative support to Regional Customer Service Managers, ensuring agility and organization in day-to-day tasks.
Monitor operational indicators, consolidate information, and assist in preparing management reports.
Organize regional schedules, meetings, and events, tracking actions and their execution plans.
Support control of documents, contracts, requisitions, payments, and other administrative processes for the area.
Serve as a liaison between Regional Managers and support departments, ensuring efficient information flow and fulfillment of requests.
Perform administrative controls using spreadsheets and corporate systems, ensuring data is up to date and reliable.
Prepare presentations and supporting materials for meetings, performance reviews, and management forums.
Assist in monitoring quality, productivity, and customer experience indicators, contributing to the organization of regional information.
Coordinate travel requests, expense reporting, purchasing, and other administrative activities required to support managers.
Contribute to the standardization and continuous improvement of administrative processes within the Customer Service area.

Requirements

What you’ll need

Undergraduate degree in progress or completed in Administration, Management Processes, Business Management, or related fields.
Previous experience in administrative tasks, preferably in customer service, operations, or service areas.
Intermediate knowledge of Microsoft Office, with emphasis on Excel and PowerPoint.
Experience preparing reports, administrative controls, and monitoring indicators will be considered a plus.
Ability to handle multiple demands, prioritize tasks, and meet deadlines.

Benefits

Comp & perks

Transportation allowance (Vale-Transporte)
Group life insurance
Meal or food allowance
Giga+ discount
Health insurance
Dental plan
Day off
TotalPass
Intranet learning platform
Giga Inclusion assistance
Pregnancy program – benefits card
Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees
Pharmacy partnership (Golden Farma) – payroll deduction discount
Educational partnerships with colleges offering exclusive discounts to Alloha employees