IT Specialist

Allocate

IT Specialist managing system upgrades and user support for private market investing fintech platform. Focusing on security and efficiency in a hybrid work environment.

Posted 7/27/2026full-timePalo Alto • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and system administration, with a strong focus on user management, SaaS applications, and cybersecurity principles. Proficient in troubleshooting and optimizing technology infrastructure to enhance productivity and align with business goals.

Highest-signal resume keywords

IT SupportGoogle Workspace AdministrationNetwork AdministrationCybersecurity PrinciplesTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating SystemsNetwork TechnologiesSaaS Access ManagementSSO ConceptsIT Security Best PracticesData Protection PracticesIT Help Desk SystemsTicketing ToolsUser Account ManagementSoftware Installation

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Google WorkspaceSlackEndpoint Management ToolsSecurity ToolingIT Documentation

Industry Keywords

IT SpecialistIT AdministratorTechnical SupportSystem AnalysisNetwork Administration

Tech Stack

Tools & technologies

CloudCyber SecurityFirewallsiOSMacOS

About the role

Key responsibilities & impact

Manage system upgrades, resolve user queries, and optimize our technology infrastructure to align with business goals
Provide Tier 1/2 support across hardware, software, and SaaS applications for in-office and remote workforce
Assist MSP with new user device, account, and software/application provisioning
Respond to technical support tickets from employees facing technical difficulties
Troubleshoot connectivity, access, and productivity tool issues (Google Workspace, Slack, and core SaaS tools)
Conduct guidance sessions on IT tools, security practices, and system usage
Maintain internal IT documentation, runbooks, and knowledge base articles
Support onboarding, offboarding and management of user accounts, permissions, and access controls across IT systems and the company's SaaS footprint
Install, update, and maintain software applications, ensuring compatibility and data security
Perform routine resource optimization to maximize license and reduce operational costs
Monitor and respond to alerts from endpoint management and security tooling

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience
3–5 years of demonstrable experience as an IT Specialist, IT Administrator, or in a technical support, system analysis, or network administration role
Proficiency in operating systems: macOS, iOS, Windows and common network technologies
Hands-on experience administering Google Workspace (user management, Groups, directory, OAuth app controls and environmental hardening)
Familiarity with SaaS access management and SSO concepts (SAML, SCIM, OAuth)
Knowledge of network administration protocols, firewalls, and IT security best practices
Understanding of cybersecurity principles and data protection practices
Familiarity with IT help desk systems and ticketing tools
Strong troubleshooting and problem-solving skills across hardware, software, and cloud applications
Excellent interpersonal and communication skills to interact with both technical and non-technical stakeholders
Ability to work independently and manage multiple priorities in a fast-moving environment
Attention to detail and organizational skills to handle concurrent tasks efficiently.

Benefits

Comp & perks

Medical, dental, and vision
401(k)
responsible vacation time (PTO)