IT Service Desk Analyst
allnex
full-time
Posted on:
Location Type: Hybrid
Location: Riga • 🇱🇻 Latvia
Visit company websiteSalary
💰 €1,300 - €1,600 per month
Job Level
Junior
Tech Stack
ServiceNow
About the role
- Provides first-line IT support, both on-site and remotely, for global systems, infrastructure, and hardware.
- Troubleshoots and escalates issues as needed, prioritizing incidents to meet SLAs.
- Offers technical expertise and collaboration with IT teams.
- Establishes and maintains security, integrity, and business continuity controls.
- Assists with local IT projects and coordinates global IT initiatives.
- Ensures local operations align with Allnex IT policies and accurately documents activities in ServiceNow.
- Tracks team KPIs and drives continuous improvement.
- Maintains an up-to-date CMDB and contributes to problem investigations.
- Collaborates with SOC on information security and data privacy.
- Coordinates major incident resolution and monitors request status in ServiceNow.
- Updates knowledge base articles and assists in creating operational reports.
- Trains and mentors new colleagues and acts as backup for IT Team Lead tasks.
Requirements
- Technical IT degree preferred; Bachelor’s in IT is an asset.
- ITIL Foundation and Microsoft technical certifications is a plus.
- Minimum 1-3 years of professional experience.
- Fluency in English; other languages are an asset.
- Strong communication and interpersonal skills.
- Customer-focused with business sensitivity.
- Self-motivated, eager to learn new skills.
- Analytical and problem-solving abilities.
- Good technical knowledge of IT Infrastructure & Microsoft-based systems.
- Stress resistant, able to handle major incidents accurately.
- Ability to work flexible working hours (different time work shifts).
Benefits
- Partially working from home option
- Transportation allowance
- Health, accident and critical illness insurance
- Annual bonus program and special recognition awards
- Excellent working conditions in modern environment
- An international exposure in a cross-cultural community
- Training, great opportunities to grow and develop your career nationally and internationally
- Company social events
- Birthday holiday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingincident managementbusiness continuityCMDB managementproblem investigationIT InfrastructureMicrosoft-based systemscontinuous improvementKPI tracking
Soft skills
communicationinterpersonal skillscustomer-focusedself-motivatedanalytical skillsproblem-solvingstress resistanceteam collaborationmentoringflexibility
Certifications
ITIL FoundationMicrosoft technical certificationsBachelor’s in IT