Customer Success Manager
Allium
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
Visit company websiteExplore more
Tech Stack
About the role
- Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.
- Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals.
- Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts.
- Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor.
- Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth.
- Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts.
- Create frameworks, QBR templates, customer education programs, and proactive engagement models.
- Turn successful customers into advocates through case studies, references, and participation in product advisory boards.
- Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.
Requirements
- 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems.
- Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems.
- Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale.
- Strong operational chops: you’ve built success metrics, account plans, onboarding frameworks, and customer journey maps.
- Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users.
- Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management.
- Success in early-stage environments, with the ability to balance structure-building with day-to-day account management.
- Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy.
- Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level.
Benefits
- Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents
- Ownership - Meaningful early-stage equity. Every full-time employee receives a stock option grant so you can share directly in Allium's upside
- Time off - Flexible, trust-based paid time off. We encourage people to take the rest they need. In every country we hire, our policies meet or exceed local statutory vacation requirements
- Retirement - Company sponsored 401(k) plan in US so you can save pre-tax for the long term
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success strategieshealth scoring systemonboarding frameworkscustomer journey mapssuccess metricsaccount planscustomer education programsblockchain architecturesWeb3infrastructure-as-a-service
Soft Skills
communication skillsrelationship buildingstrategic advisingmentoringcross-functional collaborationoperational skillsrisk mitigationsuccess planningexecutive stakeholder managementadvocacy