ALLIES OF SKIN

Customer Retention Specialist

• Develop clear briefs for creative and brand teams to produce email/SMS assets that support upcoming CRM campaigns and automations.
• Build and deploy automated, lifecycle, and campaign email/SMS flows in Klaviyo (or similar ESP).
• Manage dynamic segmentation, personalization, and campaign QA.
• Partner with creative and marketing teams to ensure messaging aligns with brand strategy.
• Collaborate with cross-functional partners to support 360° go-to-market CRM strategies.
• Analyze customer behavior, engagement performance, and CRM KPIs to identify actionable optimizations.
• Lead A/B and multivariate testing strategies to drive continuous improvement.
• Assist in shaping the brand’s loyalty program strategy, including tier structure, rewards, communications, and roadmap planning.
• Collaborate with vendors and internal teams to integrate loyalty solutions across digital channels.
• Monitor loyalty program health, participation, and ROI; use insights to recommend enhancements.
• Work with the Senior Manager of CRM to build and refine customer segments to support personalized communications.
• Ensure all CRM and loyalty initiatives align with business goals and support customer lifetime value.

Associate Retention Manager

Administrative Assistant

• Provide day-to-day HR support across departments, ensuring smooth operations and employee satisfaction
• Supports benefits administration, including open enrollment, new hire enrollment, and employee questions, in partnership with our PEO
• Coordinate with the payroll administrator to ensure accurate timekeeping and payroll processing through our global payroll system
• Assist with the semi-annual performance review and compensation cycle, including market data collection and tracking
• Supports staff meetings, employee engagement initiatives, and staff appreciation efforts
• Maintain employee records with confidentiality
• Provide on-site involvement at events, including local events in the area
• Support HR strategic projects with external HR Advisory Firm
• Support recruitment efforts, including scheduling interviews, communicating with candidates, and preparing and sending offer letters
• Coordinate onboarding logistics and ensure all steps of the new hire process are completed accurately and on time
• Conduct exit interviews and manage offboarding tasks, ensuring proper closure of system access and documentation
• Facilitate new hire orientation sessions
• Oversee and continuously enhance the onboarding experience to set new hires up for long-term success
• Ensure all steps of the established new hire onboarding process are completed in a timely and accurate manner
• Support audits of new hire data and access to ensure employees are properly set up in company systems and distribution lists
• Support offboarding processes by sending exit surveys and conducting exit interviews

Associate Retention Manager

HR Generalist – Office Manager