Director, Operations Quality Assurance

Allied Solutions

Director leading enterprise quality assurance, audits, governance, and reporting for Allied Solutions’ financial services and insurance operations. Building scalable programs, developing QA leaders, and driving regulatory compliance and operational improvement.

Posted 8/5/2026full-timeDakota Dunes • South Dakota • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in establishing and executing quality assurance strategies, governance, and operations while aligning quality standards with regulatory requirements and business objectives. Proven ability to lead QA teams, manage supplier relationships, and drive data-driven decision-making for continuous improvement.

Highest-signal resume keywords

Quality Assurance StrategyEnterprise Risk ManagementAudit MethodologiesLeadership ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality StandardsAudit MethodologiesGovernanceData AnalysisCorrective ActionsBudget ManagementCapacity ModelingPerformance ManagementQuality ReportingRisk Identification

Soft Skills

Influencing PoliciesCross-Functional CollaborationCoachingCommunicationStakeholder Engagement

Industry Keywords

Financial ServicesInsurance SectorOperational RiskQuality AssuranceSupplier Relationships

About the role

Key responsibilities & impact

Establish and execute enterprise-wide quality assurance strategy, governance, and operations across operationally supported products
Build and unify quality programs into a cohesive, scalable enterprise framework
Lead audit programs, quality standards, reporting, and procedural governance
Identify complex risks and opportunities and drive cross-functional solutions
Influence policies, systems, and practices across Allied Solutions
Oversee supplier relationships, budget performance, and external stakeholder engagement
Define and govern QA strategy, standards, operating frameworks, procedures, systems, and tools
Align quality standards with regulatory requirements, client expectations, and business objectives
Partner with Operations, Operational Risk, Compliance, Technology, Training, clients, and suppliers
Lead and develop QA managers and supervisors
Oversee employee performance management, coaching, development, workforce planning, staffing strategies, and capacity modeling
Direct enterprise audit programs, including methodology, scope, execution standards, scoring, calibration, and corrective actions
Develop standardized quality reporting and dashboards
Analyze audit results to identify trends, root causes, risks, and systemic issues
Communicate quality insights and opportunities to senior leadership and stakeholders
Drive data-driven decision-making and continuous improvement across operations

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
8–10 years of work-related experience
8–10 years of leadership experience
Experience in Enterprise Risk Management, Compliance, Quality Assurance, or operational roles
Experience within the financial services and/or insurance sectors
Experience leading QA teams, managers, and supervisors
Knowledge of quality standards, audit methodologies, governance, scoring, calibration, and reporting
Ability to align quality programs with regulatory requirements, client expectations, and business objectives
Ability to analyze audit data, identify root causes and systemic issues, and drive corrective actions
Ability to manage QA budgets, suppliers, staffing strategies, and capacity modeling

Benefits

Comp & perks

Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Career growth opportunities and promotion from within
Learning and development resources
Broad career options across a diverse business portfolio