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Customer Service Supervisor
Allied SolutionsSupervising day-to-day call center operations and coaching agents at Allied Solutions. Ensuring compliance, optimizing service delivery, and supporting employee growth and performance evaluations.
About the role
Key responsibilities & impact- Overseeing day-to-day call center operations
- Delivering effective coaching to the agents on a variety of call center KPIs
- Ensuring compliance and optimizing service delivery
- Providing leadership and support to the Customer Solutions team
- Supervising a team of up to 12 employees
Requirements
What you’ll need- High school diploma or GED
- 3-4 years of work-related experience required
- Call center or equivalent customer service experience required
- No leadership experience required, though some leadership experience is preferred
Benefits
Comp & perks- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year and much more
ATS Keywords
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Soft Skills
coachingleadershipsupervisionsupport
Certifications
high school diplomaGED