Customer Contact Center Representative

Allianz

Customer Contact Center Rep providing prompt responses to customer inquiries. Engaging with Financial Professionals and supporting a diverse clientele in a structured contact-center environment.

Posted 7/28/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $43,000 - $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing diverse clientele and providing clear information. Proficient in utilizing artificial intelligence tools to enhance customer interactions and support.

Highest-signal resume keywords

Customer Service ExcellenceCall Center Metrics AchievementComputer ProficiencyRelationship BuildingProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaGEDCustomer Relationship ManagementCall HandlingInformation Research

Soft Skills

ListeningParaphrasingPunctualityEmpathy

Tools & Technologies

Allianz WebsiteArtificial Intelligence ToolsGenerative AI

Industry Keywords

Customer SupportCall CenterClient RelationsRemote WorkInternet Speed Requirement

About the role

Key responsibilities & impact

Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
Utilization of artificial intelligence tools and resources (e.g. generative AI)

Requirements

What you’ll need

High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Benefits

Comp & perks

a choice of comprehensive medical, dental and vision plan options
flexible spending and health savings accounts
tuition reimbursement
student loan retirement program
generous annual paid leave
an outstanding 401(k) company match
life insurance
discounted amenities including an onsite health center, child development center, fitness facility, convenience store and two cafeterias