Help Desk Specialist

Alliant Insurance Services

Help Desk Specialist providing technical support for users with PC and network issues. Responsible for installations, troubleshooting, and maintaining personal computers and software.

Posted 7/30/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal computer installation, maintenance, and troubleshooting within network environments, while providing effective technical support and problem resolution for users. Maintains a proactive approach to managing hardware and software issues, ensuring timely communication and project management.

Highest-signal resume keywords

Personal Computer InstallationTechnical SupportNetwork TroubleshootingMicrocomputer Hardware RepairMicrosoft Network Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Personal Computer MaintenanceSoftware Problem ResolutionQuality AnalysisVirus Issue ResolutionVoIP Telephone System Troubleshooting

Soft Skills

Timely CommunicationUser Community SupportProblem Identification

Certifications & Qualifications

Associate's Degree in Computer Technology

Industry Keywords

Local Area NetworkWide Area NetworkHelpdesk ManagementTechnical Environment

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections
Provides installation and support of equipment connected to centralized host systems
Assists the user community in software problem resolution
Establishes and maintains personal computer parts inventory for supplies and computer-related materials
Assists with technical support issues and responds to all problems in a timely, courteous manner
Troubleshoots, isolates, documents, and resolves problems reported by users
Organizes problem resolution based on type and severity of outage
Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems
Identifies problem trends and makes recommendations to management in order to minimize ongoing issues
Assists with hardware and software installations
Builds and maintains PC systems; performs quality analysis and follow-up
Assists with 1st and 2nd level support after normal business hours for all critical network systems
Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
Initiates network troubleshooting and determination of appropriate escalation path
Communicates accurate technical information to management, support staff and users
Deploys and troubleshoots issues with VoIP Telephone system
Resolves and works proactively on virus issues and initiatives
Responds to a rapidly changing technical environment and the requirements of the user community
Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances
Manages projects as assigned by the Helpdesk Manager
Performs other duties as assigned

Requirements

What you’ll need

Associate's Degree in computer technology or equivalent combination of education and experience
Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Alliant Insurance Services Website LinkedIn All Job Openings 10,000+ employees Founded 1925 🛡️ Insurance 🤝 B2B 💼 Consulting 💰 $690M Debt Financing - Alliant Insurance Services on 2019-10 Insurance
B2B
Consulting Alliant Insurance Services is a leading insurance broker and risk-management firm that provides property & casualty, employee benefits, reinsurance, claims assistance, underwriting, and industry-specific risk solutions. The company offers consulting and customized services across sectors such as healthcare, energy, transportation, real estate & hospitality, public entities, and more, and is ranked among the largest insurance brokers in the U. S. (noted as the #4 largest U. S. broker and the largest privately owned broker). Alliant emphasizes risk management, benefits consulting, disaster response, and specialty solutions for commercial clients. Help Desk Specialist 🔥 17 minutes ago 🏢🏡 Omaha – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections
Provides installation and support of equipment connected to centralized host systems
Assists the user community in software problem resolution
Establishes and maintains personal computer parts inventory for supplies and computer-related materials
Assists with technical support issues and responds to all problems in a timely, courteous manner
Troubleshoots, isolates, documents, and resolves problems reported by users
Organizes problem resolution based on type and severity of outage
Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems
Identifies problem trends and makes recommendations to management in order to minimize ongoing issues
Assists with hardware and software installations
Builds and maintains PC systems; performs quality analysis and follow-up
Assists with 1st and 2nd level support after normal business hours for all critical network systems
Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
Initiates network troubleshooting and determination of appropriate escalation path
Communicates accurate technical information to management, support staff and users
Deploys and troubleshoots issues with VoIP Telephone system
Resolves and works proactively on virus issues and initiatives
Responds to a rapidly changing technical environment and the requirements of the user community
Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances
Manages projects as assigned by the Helpdesk Manager
Performs other duties as assigned 🎯 Requirements
Associate's Degree in computer technology or equivalent combination of education and experience
Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs