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ServiceNow Solutions Architect – Senior
Alliant Insurance ServicesServiceNow Solutions Architect responsible for platform architecture and implementation strategy. Leading cross-functional teams to create scalable and value-driven ServiceNow solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow platform architecture, implementation, and delivery, with a strong focus on leading complex, multi-module projects. Capable of translating business requirements into scalable ServiceNow solutions while ensuring adherence to best practices and governance.
Highest-signal resume keywords
ServiceNow Platform ExpertiseServiceNow Solution ArchitectureServiceNow Certified Technical Architect (CTA)ServiceNow Financial Services Operations (FSO)JavaScript Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ImplementationApplication ConfigurationData ModelingWorkflow DesignIntegrations (REST/SOAP APIs, MuleSoft)ServiceNow Modules (ITSM, CSM, HRSD, GRC, FSO, SAM)Solution DesignRisk MitigationScope ManagementTechnical Design Review
Soft Skills
LeadershipCollaborationChange ManagementStakeholder EngagementTeam Management
Certifications & Qualifications
ServiceNow Certified Technical Architect (CTA)Certified Master Architect (CMA)Enterprise Architecture Certification
Industry Keywords
IT Service DeliveryFinanceOperationsHRBusiness Outcomes
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Responsible for leading the design and delivery of transformational platform implementations
- Partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions
- Engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization
- Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization
- Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance
- Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management
- Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications
- Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories
- Ensure solution alignment with enterprise architecture, business needs, and platform best practices
- Review technical design documents, data models, and integration patterns for quality and compliance
- Lead scope management, risk mitigation, and escalation resolution on complex implementations
Requirements
What you’ll need- Bachelor's degree in computer technology or equivalent combination of education and experience
- Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery
- Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent)
- ServiceNow Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- Enterprise Architecture Certification
- Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules
- Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling
- Ability to manage delivery teams (5-50 people across functional and technical disciplines)
- Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
- Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development