Credit and Collections Coordinator
Alliant Energy
full-time
Posted on:
Location Type: Hybrid
Location: Centerville • Iowa • United States
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Salary
💰 $18 - $20 per hour
About the role
- Oversees incoming and makes outgoing collections-related calls to customers, community assistance agencies, and collection agencies.
- Processes appropriate paperwork to file claims for outstanding utility balances.
- Identifies all customer accounts impacted by bankruptcy and performs follow up.
- Responds to incoming calls, correspondence, and emails from community assistance agencies.
- Accesses customer information systems (CIS) accounts and answers questions related to account status, balance, usage, and payment agreement options.
- Aids community assistance agencies with inquiries related to the online self-service application energy assistance center (EAC).
- Processes non-utility accounts with outstanding balances.
- Sends customer correspondence, answers related phone calls from customers or internal employees.
- Documents customer information systems (CIS) accounts and transfers outstanding balances to collection agencies.
- Engages in other duties as needed that support Alliant Energy’s Values.
Requirements
- Associate Degree Preferred
- 2 years of related experience
- Basic knowledge of customer service, collections processes and procedure
- CIS system accessing and updating of accounts
- Solid commitment to excellence in customer service
- Effective interpersonal, verbal and written communication skills
- Ability to use computer software programs (e.g., e‐mail, word processing, spreadsheet, and project management)
- Experience with customer information systems preferred
- Maintains confidentiality with customer information.
- Proficient in basic math.
- Ability to manage multiple tasks and responsibilities.
- Ability to work effectively in a collaborative and inclusive work environment.
Benefits
- competitive pay
- comprehensive health and retirement benefits
- tuition reimbursement
- paid time off
- volunteer opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections processescustomer serviceCIS systemaccount managementbasic math
Soft Skills
interpersonal skillsverbal communicationwritten communicationcommitment to excellenceability to manage multiple taskscollaborative workinclusive work environment
Certifications
Associate Degree