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Mortgage Collections Agent
AllianceOne1st Party Mortgage Collections Agent providing customer service via calls for mortgage assistance. Join AllianceOne's remote team after initial in-office equipment pickup.
About the role
Key responsibilities & impact- Provide the highest level of customer service via inbound/outbound calls in communication with consumers regarding mortgage assistance
- Navigate multiple systems in a fast paced-environment
Requirements
What you’ll need- Prior customer service experience (call center/banking experience is a plus)
- Excellent verbal communication skills
- The ability to problem solve creatively
- Strong desire to achieve goals
- Basic computer knowledge/skills
- Ability and openness to work with a diverse customer base
- Works well in team settings
Benefits
Comp & perks- Health Insurance (Medical/Dental/Vision)
- HSA/FSA plans
- Generous Paid Time Off package
- Optional Daily Pay
- EAP
- 401k after 90 days and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem solvingbasic computer skills
Soft Skills
verbal communicationgoal achievementteamworkadaptabilitycreativity