Alliance Medical Diagnostic Imaging Ltd

Call Center Representative

• Operates multi-line telephone system to answer incoming calls and routes members to appropriate AMC personnel.
• Schedules appointments, responds to questions, and documents each call within the electronic health record (EPIC) and/or email.
• Inputs and provides information related to member’s accounts including demographics and billing/insurance information.
• Works toward making patients feel valued and supported within the health center.
• Responsible for extensive knowledge of appointment protocols.
• Creates telephone encounters, messages, email, notations and assign properly to staff.
• Enters information into the electronic health record such as faxes, previous medical records, radiology results, and assist with communication with other medical facilities through the electronic health record.
• May send DNK letters (did not keep appointment letter) to patients that missed their appointment.

Call Center Agent