Alliance Health

Operations Support Specialist

Alliance Health

full-time

Posted on:

Location Type: Hybrid

Location: Morrisville • North Carolina • United States

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Salary

💰 $23 - $29 per hour

About the role

  • Serve as the designated resource with decision making authority for the DHHS ticket system
  • Provide daily oversight and internal monitoring of all outstanding DHHS tickets
  • Triage, categorize, and distribute DHHS tickets to appropriate SMEs for investigation and resolution
  • Ensure timely responses to all department submitted DHHS tickets
  • Attend ad hoc calls to review outstanding DHHS tickets and discuss issue status
  • Maintain a clear understanding of pending issues, operational impacts, and contractual requirements
  • Provide high quality customer service to internal staff and departmental personnel
  • Regularly communicate DHHS ticket progress, blockers, and expected resolution timeframes
  • Monitor aging of urgent and high priority DHHS tickets
  • Ensure all DHHS ticket activities align with HIPAA regulations and internal privacy standards
  • Maintain accurate documentation for reporting and performance tracking

Requirements

  • Must have a high school diploma or equivalent
  • Three (3) years of administrative or office experience
  • Experience in using a case management or ticketing system to track, update, and manage service tickets, incidents, or service requests
  • Basic computer skills, including use of Excel
  • Ability to monitor, analyze, and report on ticket metrics
  • Knowledge of and experience in enforcing security standards such as HIPAA regulations and patient privacy standards
  • Excellent communication and customer service skills
  • Problem solving skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience working in cross-functional teams
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Long and Short Term Disability
  • Generous retirement savings plan
  • Flexible work schedules including hybrid/remote options
  • Paid time off including vacation, sick leave, holiday, management leave
  • Dress flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementticketing systemExcelmonitoringanalyzingreportingdocumentation
Soft Skills
communicationcustomer serviceproblem solvingtime managementprioritizationteam collaboration