Sales

• Serve as the first point of contact for select inbound client inquiries and participate in discovery calls as needed.
• Assist and collaborate with Sales Representatives to create and update quotes, prepare compelling client resource folders, and execute timely, thoughtful follow-ups that keep opportunities moving forward.
• Assist the Sales team in reviewing incoming tender and RFP documents to identify product alignment, assess fit, and support timely, strategic responses.
• Independently manage small-scale orders (typically under $20K), and seamlessly transition complex or high-value orders to the appropriate Sales team member.
• Guide clients to the online shop for qualifying orders and provide support for web-based transactions.
• Coordinate with logistics, shipping, and customer service teams to address order issues as needed.
• Own the intake and tracking of incoming maintenance requests.
• Collaborate cross-departmentally to determine appropriate solutions and prepare tailored maintenance contracts as needed.
• Under the direction of the Sales Manager, support a variety of sales administration tasks as needed including updating SOPs, client-facing documents, and sales resources.
• Support the team by maintaining accurate and timely data entry in the CRM and sales pipeline, enabling reliable forecasting, reporting, and overall team efficiency.
• Maintain knowledge of products, pricing structures, and industry trends to confidently support clients and internal teams.

Client & Sales Support Coordinator

Sales Leader – Facility Service