CX Quality and Development Specialist, Hungarian

Allegro

CX quality specialist improving customer service for Allegro’s e-commerce platform. Delivering training, maintaining knowledge content, and analyzing service indicators to drive quality improvements.

Posted 8/13/2026full-timeBratislava • 🇸🇰 SlovakiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service Quality Management and Training Delivery, with a strong focus on Analytical Skills and Process Management. Proficient in creating actionable recommendations to enhance customer experience metrics such as NPS and FCR.

Highest-signal resume keywords

Customer Service Quality ManagementTraining DeliveryAnalytical SkillsProject ManagementHungarian Language Capability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service Quality ManagementTraining DeliveryRoot Cause AnalysisProcess ManagementData AnalysisMS ExcelMS PowerPoint

Soft Skills

Interpersonal SkillsConstructive FeedbackCommunication SkillsAdaptabilityTeam Orientation

Industry Keywords

Customer Experience StandardsQuality Control ProcessesKnowledge Base ManagementCX Best Practices

About the role

Key responsibilities & impact

Define and maintain CX standards and procedures
Deliver skill trainings, refreshers, and workshops across all streams
Keep the Knowledge Base up to date
Create and edit articles based on updates to processes, procedures, and products
Conduct detailed analyses, including Root Cause Analysis
Provide actionable recommendations to improve NPS, FCR, efficiency, and contact rate
Manage quality control processes in CX customer service processes
Perform advisors' work shadowing to identify CX best practices and improvement areas
Collaborate with specialists and experts across business and technology areas to deliver high-quality solutions

Requirements

What you’ll need

Experience in customer service quality management and training delivery
Strong interpersonal skills
Ability to formulate constructive feedback
Comfort handling difficult conversations with customers
Ability to explain complex matters clearly and simply, verbally and in writing
Strong analytical skills and ability to propose data-based improvements
Project and process management skills
Proficiency in MS Excel and PowerPoint
Team-oriented and able to engage colleagues in achieving goals
Ability to adapt to changing external conditions
Hungarian language capability, as indicated by the role title

Benefits

Comp & perks

Greatly located offices with well-equipped kitchens and bicycle parking
Excellent work tools, including height-adjustable desks, ergonomic chairs, and interactive conference rooms
Cafeteria system with medical, sports, and lunch packages, insurance, and shopping vouchers
English classes paid for by the company
Training budget
Inter-team collaboration opportunities and cross-functional training
Internal educational platform with training on various topics
Day off for volunteering
Company special events, including Spin Kilometers, Family Day, and Fat Thursday