Junior Customer Service Specialist

Allegro

Junior Customer Service Specialist managing customer inquiries with e-commerce focus in Slovakia. Handling omnichannel support while building relationships with customers and merchants.

Posted 4/19/2026full-timeBratislava • 🇸🇰 SlovakiaJuniorWebsite

About the role

Key responsibilities & impact

Handle cases from customers (omnichannel) with experienced CX employee support
Build positive relationships with merchants and customers, as well as business partners
Update knowledge daily: CX support standards and operational procedures
Follow customer service procedures (e.g. processing and editing data in customer service systems)

Requirements

What you’ll need

Proficiency in Slovak and Hungarian
A person with excellent communication skills and a high level of empathy
Interest in online shopping and the e-commerce environment
Ability to work across multiple communication channels
Reliability and a strong sense of responsibility

Benefits

Comp & perks

The first 3 months of paid training
Two-shift work in an equivalent working time system from Monday to Sunday
Quarterly bonus dependent on your monthly results
An informal work atmosphere in a professional team
Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms)
A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers)
English classes paid for by us
A training budget, inter-team tourism, and an internal educational platform with training on various topics
A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal
Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillshigh level of empathyreliabilitystrong sense of responsibility