Junior Customer Service Specialist
Allegro
full-time
Posted on:
Location Type: Office
Location: Bratislava • Slovakia
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Job Level
About the role
- Handle cases from customers (omnichannel) with experienced CX employee support
- Build positive relationships with merchants and customers, as well as business partners
- Update knowledge daily: CX support standards and operational procedures
- Follow customer service procedures (e.g. processing and editing data in customer service systems)
Requirements
- Proficiency in Slovak and Hungarian
- A person with excellent communication skills and a high level of empathy
- Interest in online shopping and the e-commerce environment
- Ability to work across multiple communication channels
- Reliability and a strong sense of responsibility
Benefits
- The first 3 months of paid training
- Two-shift work in an equivalent working time system from Monday to Sunday
- Quarterly bonus dependent on your monthly results
- An informal work atmosphere in a professional team
- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms)
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers)
- English classes paid for by us
- A training budget, inter-team tourism, and an internal educational platform with training on various topics
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal
- Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillshigh level of empathyreliabilitystrong sense of responsibility