Implementation Services Manager

Allego

Manager leading implementation services for customer onboarding to Allego's Revenue Enablement platform. Overseeing project management and team development in fast-paced environments.

Posted 5/26/2026full-timeWaltham • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $141,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead a team responsible for ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new and existing customers.
Play a pivotal role at the forefront of the customer journey.
Guide the team in navigating complex implementation projects that involve multiple workstreams and diverse stakeholder groups.
Leverage expertise in SaaS implementations to advise on a confident and prescriptive approach.
Conduct regular meetings with team members such as 1 on 1s and team meeting to ensure understanding of priorities and help develop team members to grow in their roles
Work directly with your team members to facilitate a smooth and effective transition to the post-implementation experience team.
Contribute to the ongoing refinement of the implementation approach and best practices, integrating lessons learned and evolving customer needs.
Consistently work with your direct team members to update and maintain data in internal systems to support the business need to measure implementation projects and customer account health.
Drive a direct and positive impact on the growth of the company.

Requirements

What you’ll need

Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship
Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks.
Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices.
Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers
Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
Technical aptitude and the ability to understand and consult on product feature configuration
Highly detail oriented and quality driven, with a strong sense of ownership and accountability.
Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude
Bachelor’s degree or equivalent
Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus
Project Management Professional certification preferred
Previous Team Lead or Leadership experience in a Project Management function is preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
Unlimited vacation
Paid parental leave
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
401(k) with company matching
Short & long-term disability, AD&D, and life insurance
Allego stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationsproject managementproduct feature configurationdata management

Soft Skills

communicationpresentationinterpersonal skillsteam leadershiporganizational skillstime managementself-motivatedproactivedetail orientedaccountability

Certifications

Project Management Professional