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About the role
Key responsibilities & impact- Meets regularly with assigned client accounts, by phone or in person.
- Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
- Evaluates the client's needs and proposes potential solutions.
- Serves as a single point of contact for the client and may coordinate the work of client service teams.
- Identifies and escalates cross-selling or upselling opportunities.
- May provide client training or basic support.
- Develop relationships with key decision makers for opportunities to provide our product line in relevant verticals.
- Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
- Review all relevant plans, specifications and details and/or job site conditions.
- Work in custom bid module in Salesforce to generate quotes and utilize Salesforce to manage customer base.
- Work closely with branch personnel to schedule equipment delivery and installation.
- Work with our credit department to secure terms and ensure timely payment after job completion.
- Stay involved with customer satisfaction issues after the sale and installation.
- Timely and accurate weekly reports and participation in weekly digital calls.
- Pre-sell our products to architects through planning stage documents.
- Call on Architects & Specification Writers to educate them on our product.
- Maintain full knowledge of current ANSI standards and AAADM certification requirements.
Requirements
What you’ll need- High school Diploma (Bachelor's degree preferred)
- 6+ years sales, project management or similar experience
- Excellent collaboration and relationship
- Excellent communication and presentation skills (both oral and written) are a must
- Strong work ethic is a must
- Candidate must live in market
Benefits
Comp & perks- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales StrategiesProject ManagementQuote GenerationCustomer Satisfaction ManagementClient Training
Soft Skills
CollaborationRelationship BuildingPresentation SkillsStrong Work Ethic
Certifications
AAADM Certification
