Digital Workplace Administrator

Allegion

Digital Workplace Administrator providing support for Microsoft 365 collaboration tools at Allegion. Acting as a third-line escalation point and ensuring performance of collaboration services.

Posted 7/7/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the third-line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online)
Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high-performing services
Lead root cause analysis and problem management, driving resolution of recurring or high-impact issues and implementing long-term fixes
Design and deliver collaboration solutions aligned to business, security, and compliance requirements
Support global M&A activities, including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation
Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration and improve operational efficiency
Collaborate with business stakeholders to understand requirements and implement effective, user-centric solutions
Maintain technical documentation, standards, and operational procedures for current and future state environments
Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure end-to-end service alignment and integration
Provide guidance and escalation support to other team members, helping to upskill and improve overall support capability
Deliver user training and adoption support where required to maximise the value of collaboration tools

Requirements

What you’ll need

Minimum 3+ years’ experience administering Microsoft 365
Strong hands-on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential
Experience operating at a 2nd / 3rd line support level
Strong understanding of enterprise collaboration and communication technologies
Experience with PowerShell or similar scripting languages for automation and platform management
Demonstrated ability to translate business requirements into technical solutions
Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance)
Excellent analytical and problem-solving skills, with attention to detail and quality
Ability to work in a fast-paced, global environment, managing multiple priorities effectively
Strong communication skills, with the ability to engage both technical and non-technical stakeholders
Proven ability to work collaboratively across globally distributed teams
High school diploma required; Bachelor’s degree in a related discipline preferred.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Ability to work remotely

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365SharePointTeamsExchange OnlinePowerShellAutomationRoot Cause AnalysisTechnical DocumentationEnterprise Collaboration TechnologiesPlatform Management

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsCollaborationAttention to Detail

Certifications

Bachelor’s Degree in Related Discipline