Residential Support Representative

Allegion

Residential Support Representative handling customer inquiries and providing technical support for Schlage products. Collaborating with a global team to enhance customer satisfaction.

Posted 6/25/2026full-timeRemote • Kansas • 🇺🇸 United StatesJunior💰 $40,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide positive customer experiences to help troubleshoot basic technical problems primarily through digital communication, both inbound and outbound
May also need to provide support via our phones channels as needed
Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps
Escalate or seek guidance from internal resources or SME’s as needed
Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution
Build trust through complete follow-through on customer commitments

Requirements

What you’ll need

1+ years of customer service experience preferred
An HS Diploma or GED is required; an associate’s degree is preferred
Ability to type 55 wpm, corrected speed
1+ years’ experience handling high-volume inquiries
Strong written and verbal communication skills, with proper grammar and punctuation knowledge
Knowledge of and the ability to perform basic computer skills
Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications
Familiarity with and/or comfort in using smart device applications is preferred
Ability to multi-task, prioritize, and manage time efficiently
Ability to identify recurring customer issues
Ability to develop cross-functional, professional working relationships
Bilingual in Spanish and/or French is an asset

Benefits

Comp & perks

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical troubleshootingtyping 55 wpmhigh-volume inquiriesbasic computer skillsMicrosoft Officeweb applicationssmart device applicationscase driversissue identification

Soft Skills

written communicationverbal communicationgrammar knowledgepunctuation knowledgemulti-taskingprioritizationtime managementrelationship buildingtrust buildingcustomer commitment follow-through

Certifications

HS DiplomaGEDassociate’s degree