Customer Success Lead, Overtur Services
Allegion
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $102,850 - $154,000 per year
Job Level
About the role
- Drive adoption, retention, and expansion for Overtur Services
- Own onboarding strategy, execution, and KPIs for Overtur Services
- Capture, validate, and prioritize voice of customer feedback
- Define and manage release readiness from the customer perspective
- Design and run adoption programs
- Collaborate with Sales on revenue expansions
- Advise the Learning Experience Designer on customer personas
- Identify process and tooling gaps
- Ensure close collaboration with product management
- Build a repeatable, scalable support model for customer success
Requirements
- Bachelor’s degree in a technical, business, or related field, or equivalent experience
- Minimum of 10 years of experience in a role directly engaging with customers
- Demonstrated ability to analyze data and synthesize insights
- Strong verbal and written communication skills
- Demonstrated ability to influence cross functional stakeholders
- Bias for action and a pragmatic, customer centric approach to problem solving
- Familiarity with door hardware is preferred
- Basic understanding of software development processes is a plus
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with 6% company match
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts
- Community involvement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer feedback validationrelease managementadoption program designcustomer success modelingsoftware development processes
Soft Skills
communication skillsinfluencing stakeholderscustomer centric problem solvingcollaborationstrategic thinking
Certifications
Bachelor’s degree