Customer Success Specialist
Allegion
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • Texas • United States
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Tech Stack
About the role
- Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
- Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
- Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
- Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
- Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
- Work closely with internal teams to relay client feedback and contribute to product development initiatives.
Requirements
- Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred.
- Demonstrated experience with Smart-Home / Integrations and technical troubleshooting.
- Proven track record of successful upselling and cross-selling in B2B environments.
- Experience in real estate software, property technology, or related industries.
- Outstanding interpersonal and communication skills with a client-first mindset.
- Ability to travel occasionally to client locations (10%-20%).
- Knowledge of property management software and IoT-based solutions.
- Advanced problem-solving abilities and strong client needs analysis skill.
- High School Diploma or the equivalent.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”.
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingSmart-Home integrationsupsellingcross-sellingclient needs analysisproblem-solvingproperty management softwareIoT-based solutions
Soft Skills
interpersonal skillscommunication skillsclient-first mindset
Certifications
High School Diploma