Technology Service Desk Manager
BHG Financial
AndroidiOSJamfMacOSServiceNow
Senior Workplace Technology Engineer I
Allegiant
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $70,200 - $88,900 per year
Job Level
Senior
Tech Stack
AndroidAzureDNSiOSITSMJamfMacOSPythonServiceNow
About the role
- Manage and administer Jamf Pro and Microsoft Intune (Endpoint Manager) to enforce security, compliance, and automation policies for iOS, iPadOS, macOS, and Android devices.
- Configure, deploy, and manage iPhones, iPads, MacBooks, and Android devices in a corporate environment.
- Implement automated provisioning for Apple Business Manager (ABM).
- Optimize conditional access policies, device compliance settings, and app protection policies across managed devices.
- Manage macOS devices using Jamf Pro, ensuring patch compliance, application packaging, and security enforcement.
- Support co-management strategies for Intune and Jamf Pro, integrating macOS into enterprise environments.
- Troubleshoot Mac authentication, network, and application issues in enterprise settings.
- Enforce mobile device security policies, including encryption, endpoint protection, and access control.
- Manage Zero Trust security models, identity-based access, and compliance policies.
- Work with InfoSec teams to investigate security incidents and improve endpoint protection.
- Develop automation scripts (PowerShell, Bash, Python) for device management tasks.
- Implement automated patching, policy enforcement, and device compliance reporting.
- Optimize software distribution, OS updates, and remote support workflows.
- Lead enterprise-wide mobile device and endpoint management projects.
- Research and implement new MDM features, automation tools, and security enhancements.
- Develop best practices and standard operating procedures (SOPs) for mobile device management.
- Act as a subject matter expert (SME) for mobile endpoint management.
- Provide mentorship and training to junior specialists on Intune, Jamf, and mobile security best practices.
- Develop and maintain knowledge base articles, documentation, and training materials.
- Work closely with Security, Networking, Identity & Access Management, and Help Desk teams to resolve endpoint issues.
- Act as a tier-3 escalation point for mobile device and macOS-related issues.
- Support IT audits, compliance assessments, and risk mitigation initiatives.
- Other duties as assigned.
Requirements
- Combination of Education and Experience will be considered.
- Must be authorized to work in the US as defined by the Immigration Act of 1986.
- Must pass a Criminal Background Check.
- Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience.
- Minimum five (5) years of experience in endpoint management and desktop administration.
- Advanced expertise with Jamf Pro for macOS and iOS device management.
- Hands-on experience with Microsoft Intune for Windows and Android device management.
- Strong knowledge of Apple Business Manager (ABM) and Google Enterprise Mobility Management (EMM).
- Experience with mobile application deployment, compliance policies, and security configurations.
- Familiarity with Zero Trust security models and conditional access policies.
- Experience with Active Directory, Azure AD, and M365 endpoint security policies.
- Basic scripting skills using PowerShell, Bash, or Python for automation.
- Knowledge of networking fundamentals (VPN, Wi-Fi, DNS, DHCP, mobile networking protocols).
- Experience managing enterprise-wide device enrollment, policy enforcement, and compliance reporting.
- Familiarity with iOS/macOS imaging techniques and automated device enrollment (ADE).
- Hands-on experience with Android Enterprise or Google Workspace MDM.
- Knowledge of enterprise security tools (e.g., CrowdStrike).
- Ability to integrate mobile device management solutions with identity providers and security tools.
- Experience using ServiceNow or JIRA for ITSM/ticketing systems.
- Certifications such as jamf 300/400, microsoft 365 certified: endpoint administrator (MD-102) or ITIL Foundation.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Jamf ProMicrosoft IntuneApple Business ManagerPowerShellBashPythonActive DirectoryAzure ADM365 endpoint securityAndroid Enterprise
Soft skills
mentorshiptrainingproblem-solvingcommunicationcollaborationleadershipdocumentationresearchproject managementsubject matter expertise
Certifications
jamf 300jamf 400Microsoft 365 Certified: Endpoint Administrator (MD-102)ITIL Foundation
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