Intake Specialist, Multiple Positions

Allegheny County

ODS Intake Specialist determining eligibility and connecting Pennsylvania families with developmental support services. Assessing needs, mapping resources, coordinating waiver planning, and explaining service options and appeals.

Posted 8/5/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJunior💰 $47,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resource consultation and community support for individuals and families with intellectual disabilities, autism, and developmental disabilities. Proficient in assessment, resource mapping, and navigating service delivery systems while ensuring compliance with relevant regulations.

Highest-signal resume keywords

Bachelor's Degree In Social WorkExperience With Intellectual DisabilityKnowledge Of DHS Service SystemsExcellent Communication SkillsAct 33, 34, And FBI Clearances

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Resource MappingAssessmentEligibility Criteria KnowledgeProblem-Solving SkillsAnalytical SkillsBasic Computer SkillsDiscovery And Navigation ProficiencyConnecting And Networking Skills

Soft Skills

Excellent Organizational SkillsRelationship Building

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsZoom

Certifications & Qualifications

Act 33 ClearanceAct 34 ClearanceFBI Clearance

Industry Keywords

Community ResourcesSupports Coordination OrganizationsSelf Determination PrinciplesMedical Assistance ApplicationsCounty ConferenceMediationFair Hearing Appeals

About the role

Key responsibilities & impact

Determine system eligibility and provide resources and reliable information regarding the ODS system and community supports
Refer individuals and families to other system services as appropriate
Support informed choice of service providers, including Supports Coordination Organizations
Conduct assessment and resource mapping using Charting the Life Course planning tools while upholding Self Determination principles
Serve as a resource for individuals and families with multiple needs and assist with triage
Locate existing and new community resources and document them in individual records
Follow up with individual teams to assess resource effectiveness
Provide resource consultation for Base funded requests
Provide information and support to Supports Coordination Organizations during intake
Coordinate with ODS teams including Multi-System, LeCSI, and Planning Team
Collaborate with the ODS Planning Team to plan waiver services as necessary
Build relationships with community organizations and maintain a working relationship with the PA Family Network
Ensure individuals and families receive accurate information about ODS services and providers
Assist with Medical Assistance applications when appropriate
Explain rights regarding County Conference, Mediation, and Fair Hearing appeals processes
Review and analyze county and state reports related to quality, planning, and service delivery
Participate in Individual Support Planning team meetings as appropriate
Review, revise, and improve county policies relevant to eligibility, planning, and service delivery
Implement policies and procedures based on county, state, and federal regulations
Perform additional tasks and duties as assigned

Requirements

What you’ll need

Bachelor's degree in social work or related field
1 year of previous experience working with individuals/families in intellectual disability, autism, developmental disability, and/or medically complex conditions
Or an equivalent combination of education and experience meeting the required knowledge, skills, and abilities
Act 33, 34, and FBI clearances
Valid driver's license and access to a reliable vehicle
Excellent oral and written communication skills
Excellent organizational, problem-solving, and analytical skills
Excellent knowledge of county, state, and provider delivery systems
Basic computer skills in Microsoft Word, Outlook, Excel, internet research methods, Microsoft Teams, and Zoom
Proficiency with discovery and navigation, connecting and networking, and goods and services
Knowledge of ID, Autism, Developmental Disability, and Medically Complex Condition eligibility criteria and processes
Knowledge of DHS service systems including OBH, CHC, and OLTL
Ability to connect with professionals to assist with eligibility/registration information and referrals
Ability to perform essential duties satisfactorily, with reasonable accommodations as applicable

Benefits

Comp & perks

Flexible hours may be required
On-going training regarding changes in the HCSIS system and other relevant training
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions