AllClear - Voted UK's No.1 for Customer Care

Human Resources

• Lead, manage and develop the HR team, including the Senior HR Business Partner, HR Business Partners and HR Administration team, ensuring a high-performing, customer-focused HR function.
• Work in partnership with the Head of HR to develop and implement people strategies, policies and initiatives that support organisational objectives, growth and business performance.
• Oversee the delivery of HR operations across the Group, ensuring consistency, compliance and the effective implementation of HR policies, procedures and best practice.
• Provide strategic HR advice and guidance to senior leaders and managers, supporting informed decision-making and effective people management.
• Lead on complex employee relations matters, organisational change programmes, restructures, consultations and business transformation initiatives, ensuring risks are effectively managed and legal compliance is maintained.
• Develop leadership capability across the business through coaching, guidance and support, promoting consistent and effective management practices.
• Lead workforce planning, talent management, succession planning and organisational development activities to support current and future business needs.
• Drive employee engagement, wellbeing and retention initiatives, fostering a positive, inclusive and high-performing workplace culture aligned to the Group's values.
• Support the development and delivery of the Group's total reward and remuneration framework, including salary benchmarking, pay reviews, benefits, reward analysis and market insight, ensuring fair, competitive and commercially aligned reward practices.
• Ensure compliance with UK employment legislation, HR best practice and regulatory requirements, undertaking audits and implementing improvements where required to minimise organisational risk.
• Oversee the effective use of HR systems, data and reporting, producing people insights, workforce analytics and management information to support business decisions and continuous improvement.
• Build strong relationships with stakeholders across multiple locations, providing support, promoting collaboration and ensuring a consistent approach to people management across the Group.
• Lead and contribute to HR projects and continuous improvement initiatives that enhance organisational effectiveness, employee experience and HR service delivery.
• Support recruitment and talent acquisition activities across the Group, ensuring effective workforce planning, attraction, selection and onboarding processes that support business growth and organisational capability, while enhancing the employer brand and employee value proposition.
• Oversee the Group's Health & Safety framework, ensuring compliance with relevant legislation, policies and procedures, promoting a safe working environment, and supporting managers in meeting their Health & Safety responsibilities across all locations.
• Deputise for the Head of HR where required and represent the HR function in cross-functional projects, leadership meetings and business initiatives.

HR Manager

Payroll

• Manage the end-to-end in-house payroll process across relevant group entities and jurisdictions.
• Ensure payroll is processed accurately and within agreed deadlines.
• Validate and process payroll inputs including salary changes, overtime, bonuses, commission, statutory payments, deductions, benefits, and employee changes.
• Administer statutory payments including SSP, SMP, SPP, SAP, and ShPP in line with current legislation.
• Submit Real Time Information (RTI) filings, including Full Payment Submissions (FPS) and Employer Payment Summaries (EPS), accurately and on time.
• Administer PAYE, National Insurance contributions, student loan deductions, attachment of earnings orders, pension contributions, and other statutory deductions.
• Ensure accurate processing and payment of payroll liabilities including HMRC payments, PAYE, National Insurance contributions, pension contributions, and third-party deductions.
• Respond to HMRC correspondence and queries, including tax code notices, payment reconciliations, and compliance requests.
• Maintain compliance with current UK payroll legislation, HMRC requirements, National Minimum Wage regulations, and statutory obligations.
• Produce and reconcile payroll journals and support payroll-related balance sheet reconciliations.
• Manage payroll outputs and year-end processes including P60s, P45s, and other statutory reporting requirements.
• Support day-to-day treasury and banking activities across the group.
• Maintain accurate cash postings and ensure bank transactions are recorded promptly and accurately.
• Support daily and periodic cash reporting and short-term cash flow forecasting.
• Assist with banking reconciliations and treasury controls.
• Maintain robust reconciliations across payroll, cash, cards, and related balance sheet accounts.
• Support underwriter reconciliations, including commission and IPT balances where required.
• Investigate and resolve finance or payroll system discrepancies and posting errors.
• Support chargeback responses, customer refunds, and payment-related queries where applicable.
• Assist with month-end processes including accruals, prepayments, and other finance tasks.

HR Manager

Payroll and Treasury Manager