Operations

• Ensure providers are fully credentialed, maximized in payer enrollments, and ready to deliver care from day one, adapting credentialing priorities to support dynamic capacity needs.
• Direct and mentor a team of Specialists and Coordinators, fostering a culture of accountability, growth, and high performance
• Maintain warm and engaging relationships with providers throughout the credentialing and onboarding process, ensuring timely and seamless transitions into care.
• Define project priorities, timelines, and KPIs, ensuring tasks are completed accurately and on schedule. Develop and maintain SOPs, QA measures, and dashboards for monitoring enrollment, licensing, and compliance.
• Collaborate with internal stakeholders to improve operational workflows and data management practices, and design and implement automations to foster process improvement.

Manager, Onboarding Operations

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations