Quality Assurance Agent
All Star Auto Parts
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
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About the role
- Monitor inbound sales/customer service calls for quality, accuracy, and adherence to company standards
- Evaluate agent performance and provide constructive, actionable feedback
- Identify trends, training needs, and process improvement opportunities
- Collaborate with leadership to maintain high customer satisfaction and sales conversion rates
- Ensure compliance with scripts, policies, and procedures
Requirements
- Strong verbal and written communication skills
- Minimum 2 years in a call center environment (sales or customer service)
- Detail-oriented with strong listening and evaluation skills
- Proficiency in Microsoft Office and call monitoring systems
- Ability to work onsite in Orlando and meet assigned schedule commitments
- Proven ability to provide feedback in a professional, supportive manner.
- Preferred Quality assurance or coaching experience in a contact center
- Knowledge of automotive parts or collision industry
Benefits
- Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
- Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
- Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
- Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
- A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call monitoring systemsMicrosoft Officequality assurancecoaching
Soft Skills
verbal communicationwritten communicationdetail-orientedlistening skillsevaluation skillsfeedback provision