Customer Development Specialist, Sales
All Star Auto Parts
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
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About the role
- Provide exceptional customer service and build strong relationships with customers.
- Make outbound calls to existing and potential customers to understand their needs and concerns.
- Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.
- Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.
- Communicate customer feedback to senior leadership to drive operational improvements.
- Identify opportunities to increase sales by offering relevant products or services.
- Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.
- Achieve and exceed targets and performance metrics.
Requirements
- Strong verbal and written email communication skills
- Prior call center, customer service relations, and/or sales experience
- Proficiency with Microsoft Office and email
- Comfortable in a fast-paced environment, and open to learning and adapting
- Must be able to work in a team environment
- Proactive and customer-focused approach
- Must have reliable transportation and be able to commute to the Orlando site as required
- Must have the ability to work in a Call Center environment where frequent interruptions may occur.
- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
- Able to lift minimum of 30 lbs for trade show material and product
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalescall center experienceorder processingrecord keepingproblem solvingperformance metricsMicrosoft Officeemail communication
Soft Skills
verbal communicationwritten communicationteamworkproactive approachadaptabilityrelationship buildingcustomer-focusedability to handle interruptionsability to work in variable environments