Collections Specialist
All Star Auto Parts
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
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About the role
- Complete a high volume of outbound collection calls and emails daily
- Contacting customers with professionalism and knowledgeable information
- Must update and maintain all customer records by documenting the collection account status in multiple computer systems
- Responsible for monitoring client accounts and reconciling in a timely manner
- PDF printing voices and statements from computer systems and emailing to clients
- Taking credit card payments or E-check payments over the phone
- Responsible for building relationships with customers' accounts payable departments to facilitate timely payments
- Open communication with team members to improve all department procedures
- Committed to reaching our corporate collection goal
- Willing to complete any ad-hoc audit or research projects
- Complete tasks as provided from the inbox
- Running the letter campaign adding and removing flags
- Reduce the accounts that have paid zero on the assigned portfolio
- Help with credit holds
Requirements
- 5 years of experience preferred
- Excel proficiency (including v-lookup, filter, sort, pivot) preferred
- Professional phone etiquette
- Able to multi-task
- Strong computer skills
- Self-starter, able to work with minimal supervision
- Team player, communicates well with others
- Driven to accomplish individual goals and team goals
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Excelv-lookupfiltersortpivotcollection callscredit card paymentsE-check paymentscustomer record managementaccount reconciliation
Soft Skills
professional phone etiquettemulti-taskingstrong computer skillsself-starterteam playercommunicationrelationship buildinggoal-orientedadaptabilityproblem-solving