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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Act as a founding member of the support team, playing a key role in establishing and scaling ALLSPACE’s technical support and operational capability.
- Lead and coordinate complex technical investigations with Satellite Network Operators, teleport providers, and modem vendors, driving root cause analysis across RF, IP, and modem layers.
- Maintain clear ownership of customer communications during all operational events, delivering proactive, accurate, and technically credible updates throughout customer issues.
- Support service activation for live satellite links, including the commissioning, monitoring, and troubleshooting of satellite modems and associated ground segment equipment.
- Operate and improve ITSM processes (Incident, Release, and RMA), ensuring robust control of satellite network changes, modem firmware updates, and hardware replacements in live environments.
- Develop and maintain desk-level procedures and knowledge articles focused on satellite link bring-up, modem configuration, fault isolation, and recovery, accelerating operational maturity and reducing mean time to restore service.
- Deliver real-time support for ALLSPACE demonstrations and customer trials, including pre-event link validation, modem testing, and live monitoring to ensure service performance.
- Perform proactive link health checks and analysis of modem telemetry, RF metrics, and network performance to identify and remediate anomalies before they impact live service.
Requirements
What you’ll need- Bachelor’s degree in Telecommunications, Satellite Engineering, Electrical Engineering, or a related STEM discipline, or equivalent senior-level military operational experience in satellite communications, space systems, or network operations.
- 8+ years of progressive experience in satellite network operations, satellite terminal, modem providers, teleport operations, or complex field installation and commissioning environments, with accountability for live service performance.
- Extensive hands-on experience supporting GEO, MEO, and LEO satellite systems, including live link bring-up, modem configuration, service activation, and ongoing operational support.
- Proven track record of leading complex, time-critical troubleshooting across satellite, RF, modem, and IP layers within customer-impacting production environments.
- Demonstrated ability to operate effectively in a greenfield or high-growth environment, shaping operational processes, making sound technical decisions under pressure, and balancing speed with service stability.
- Strong written, verbal, and presentation skills, with credibility and confidence to communicate clearly with executive stakeholders, customers, vendors, and engineering teams.
- High level of personal ownership, urgency, and resilience, consistently driving investigations to resolution and setting the operational standard for others to follow
Benefits
Comp & perks- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
- Bonus package
- Career development training opportunities (in house and external)
- Employee Referral scheme
- 24/7 access to discount platform across 900 retailers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
satellite network operationsmodem configurationservice activationtroubleshootingroot cause analysisRF metrics analysisIP layer analysisteleport operationslive link bring-upfault isolation
Soft Skills
communication skillsleadershipproblem-solvingtime managementresilienceownershipurgencypresentation skillscollaborationdecision-making