Senior Network Operations Center Engineer

All Native Group, The Federal Services Division of Ho-Chunk Inc.

NOC Engineer ensuring smooth functioning of network operations for All Native Group. Responsible for monitoring performance, troubleshooting, and managing tickets for service requests.

Posted 6/12/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ensure smooth functioning of the network for business needs and keep downtime to a negligible level
Monitor the performance and capability of computer systems using diversified tools
Act as the focal point for all incoming tickets for voice, data and Wi-Fi and triage the tickets as best as possible before assigning to the appropriate group if needed
Implement call blocks when required in Telewall, EC500 in the new system, or SBC block
Activate ports and validate port security on the OpenNet or ClassNet side
Monitor third party portals (Avaya and AT&T)
Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed
Watch ticket queues to meet SLA requirements set and enforced by the ticketing system
Determine the malfunctioning of hardware, software, and environmental alerts
Work triage or troubleshoot the issues, within their defined areas
Program phones as needed (system programmers) for all DoS work
Create trouble tickets with the carriers for circuit issues
Escalate outage information to ITOC front office and TWD government as needed
Carefully track and document all defects and resolutions in detail
Participate in Proposal Support functions due to expertise

Requirements

What you’ll need

A minimum of one (1) year relevant experience is required for this position
CompTIA A+
CompTIA Network+
CCNA (Cisco Certified Network Associate)

Benefits

Comp & perks

Drug Free Workplace
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network monitoringticket triageport activationport security validationtroubleshootingprogramming phonescreating trouble ticketsdefect trackingperformance monitoring

Soft Skills

communicationproblem-solvingorganizational skillsattention to detail

Certifications

CompTIA A+CompTIA Network+CCNA