Cisco Unified Communications SME – Contingent Upon Award

All Native Group, The Federal Services Division of Ho-Chunk Inc.

Cisco Unified Communications Engineer responsible for enterprise-level voice solutions including Call Manager and Unity Connection. Leading implementations and providing Tier 2/3 support in a collaborative environment.

Posted 6/12/2026full-timeWashington, D.C. • District of Columbia, Washington • 🇺🇸 United StatesSeniorLead💰 $120,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityiOSSwitchingUnity

About the role

Key responsibilities & impact

Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN
Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health.
Provide support to internal support groups such as PMO, NOC and Installations
Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
Be able to collaborate and perform in a team oriented and as an individual contributor.
Be a self-starter and able to work independently
Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
Ensures enterprise CUCM is highly available, failover and contingencies are in place.
Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system.
Participates in industry partners technology research, evaluations and solutions.

Requirements

What you’ll need

Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450)
7 years’ experience with CUCM. Versions 14 or 15 are preferable.
Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates)
Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing
Familiarity with 3rd party integration (Microsoft Teams)
Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
Possess strong written and verbal communications
Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc.
Solid team player and ability to mentor.

Benefits

Comp & perks

Comprehensive benefits that allow you to balance work and life.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CUCMSIP trunkingCisco voice gatewaysCall ManagerUnity ConnectionPSTN connectivityCisco IOSSBCvulnerability managementsystem patching

Soft Skills

communicationteam playermentoringself-startercollaborationproblem resolutioninvestigationtroubleshootingindependent workdocumentation

Certifications

CCNA-VOICECCNP CollaborationCCIE Collaboration